Sep 28, 2023 · Verizon recently went back to a 60-day lock policy to reduce the amount of fraud and theft. AT&T maintains the policy due to fraud and theft. Phones can be paid off and unlocked at any time. Phone's participating in the trade-in deal can wait until credits begin, then pay off and unlock the phone without losing credits. Review the eligibility requirements and submit a request to unlock your phone or device. Find a store Ver en español. Skip Navigation. Menu. Jul 25, 2023 · Your device: Is an AT&T phone or device and isn’t active on another AT&T account. Paid through your monthly bill: Submit your unlock request at the start of your next bill period. Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your ... 1 day ago · Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number.Sep 30, 2023 · I requested a device unlock, as the “may take up to 24 hours approached” I received a message stating they needed to do further investigation with no time line attatched. After 5 more days of waiting which was a total of a week. I canceled and started the process again and I’m right back at the same point waiting for approval.Dec 16, 2016 · If you have already cleared the cache and cookies from your browser, tried a different browser and the issue persists, we will need to look into an alternate option to get your device unlock request submitted. Please send us a private message to @ATTMobilityCare so we can get some important information to resolve this matter.May 4, 2015 · Unlock Request Denied. Respected Sir, I bought a used Moto X - XT1058 in my country (Pakistan) about 2 months back. The device was network locked. I'm a Non-AT&T Mobility Customer and outside US. I requested unlock code but was denied because: Your device is currently active on another AT&T customer’s account.Dec 13, 2023 · To unlock your AT&T phone: Find your device's IMEI number and your PUK code. Visit AT&T's online unlock portal to request a device unlock. Enter your IMEI and AT&T account information. After AT&T approves your request, use your unlock code and follow the instructions for your specific phone. AT&T makes it easy to unlock a phone or tablet on ... Feb 15, 2024 · att.com. Sign in. AT&T Community Forums. Wireless. AT&T ... it and it was approved..when I turn the phone off and put my sim in and turn it back on like instructed..it comes up unlock device when I push that it says device unlock failure..I have the unlock code and instructions they sent me but I can't get past where I ...Dec 13, 2023 · To unlock your AT&T phone: Find your device's IMEI number and your PUK code. Visit AT&T's online unlock portal to request a device unlock. Enter your IMEI and AT&T account information. After AT&T approves your request, use your unlock code and follow the instructions for your specific phone. AT&T makes it easy to unlock a phone or tablet on ... Jan 17, 2017 · If your request is approved, AT&T emails the unlock code and instructions to unlock your device to you. The unlock code is located near the top of the approval email. Follow the instructions in the email to unlock your device. iPhone doesn’t use an unlock code. After receiving the email approving your unlock request, remove the AT&T SIM …Go to att.com/deviceunlock (page best viewed from a desktop or tablet). Read and agree to the eligibility requirements to unlock your device. Complete and submit the form. …Mar 28, 2024 · Insert the battery, replace the back cover, and turn on the device. Tap to unlock the screen. When prompted, enter the 8-digit unlock code. Alternatively, from Home screen go to Settings, then Broadband and scroll down to …Feb 9, 2024 · Learn the requirements and steps to unlock your AT&T phone for use with other carriers. You'll need your phone number, IMEI number, and email address to …Apr 22, 2022 · The device is not currently active on a different AT&T customer’s account. If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device. Visit our Unlock Support page for the full requirement list. Thank you for visiting Community Forums. Ashley, AT&T Community … Learn what you need to do to unlock your device and the requirements Notice If you are not the original owner of the device and are denied a device unlock, you will ... Dec 28, 2020 · Unlock a Prepaid device. RE:Prepaid device. GM, my device meets the requirements for an unlock. However, AT&T device unlock request is not working. I have a new carrier, simm and telephone number. I owned the AT&T device outright and had the service for 4 years. Any help is greatly appreciated. Nov 24, 2017 · Learn how to unlock your AT&T device online and check the status of your request. Find out the requirements, troubleshooting tips and common issues for different types of customers and devices.Nov 16, 2023 · Had a business account. AT&T added extra unknown line without my consent. I paid two months costs without realizing. My device was on monthly installment. I called loyalty team and expressed my displeasure. They agreed to unlock my device without me paying the remaining balance. Now, after many months, I got the bill asking … Review the eligibility requirements and submit a request to unlock your phone or device. Find a store Ver en español. Skip Navigation. Menu. Apr 4, 2024 · If your device isn't eligible to be unlocked, and you're traveling abroad, choose an AT&T International Plan. Unlocking your device Once your request is approved, check your text messages or email for instructions and an unlock code (if required). iPhones® don't have unlock codes. Start of main content. Review the eligibility requirements and submit a request to unlock your phone or device. Apr 5, 2022 · Hey @Hollywood68, let us help you with getting your device unlocked.. If you are planning to use your AT&T Device with another carrier, it has to be unlocked and meet the following general requirements for all unlock requests:. The device must be designed for use on, and locked to, the AT&T wireless network. It must not be reported lost or stolen. Learn what you need to do to unlock your device and the requirements Notice If you are not the original owner of the device and are denied a device unlock, you will ... Oct 23, 2023 · I switched my service to t-mobile and didn’t unlock my device first and now AT&T is not assisting me with unlocking my device. It has been 5 days now. I submitted a request online to unlock it, and a case was opened. I have no balance on my account, and phone has been paid off more than 60 days. This is becoming very inconveniencing and …Nov 15, 2021 · Confirm your unlock request. An email will be sent to you within 24 hours asking you to confirm your unlock request. Check your email for a confirmation email from AT&T. Open the email and click Confirm to confirm your unlock request. It may take up to 48 business hours to unlock your iPhone.Dec 7, 2022 · Learn how to check your device unlock status Find out the status of your request to unlock your AT&T phone, tablet, mobile hotspot, or other device. It usually takes a few minutes to approve your request, but it may take up to 48 hours. Jan 20, 2024 · Device unlock app. I used the online portal to request unlocking of a Samsung A12. All requirements for unlocking are met. I received the reply: "Your AT&T PREPAIDSM phone comes with a device unlock app on it. Please use this app to make your request." However, I can find no such app on the device. I've searched high and low.Dec 13, 2023 · To unlock your AT&T phone: Find your device's IMEI number and your PUK code. Visit AT&T's online unlock portal to request a device unlock. Enter your IMEI and …Mar 21, 2022 · Let’s meet in a Direct Message (DM) to discuss that device unlock request. Please check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page. In case you want to know more about the device unlock process, check out AT&T Device Unlock Help ... Nov 24, 2017 · Follow the prompts. . . . Click the link in your *Text message to check your status. If you are a **non-AT&T customer, click the link in your Email follow steps 2-4. Go to our Status Portal . Enter your IMEI Number & Request Number. Follow the prompts. Apr 4, 2024 · Go to att.com/deviceunlock. Select Start an unlock request and follow the prompts. Not with AT&T? We can still help you unlock your device. If the device works …Dec 14, 2022 · ATTHelp. We are here to assist with your device unlock inquiry, killagram. As our ACE stated, you will need to put a non-ATT SIM card into your device which will then show a pop-up box allowing you to enter the unlock code. Furthermore, we suggest you contact the manufacturer of your device if are needing the MCK code.Oct 2, 2023 · Both, the device unlock app and the link will get you nowhere. You need to call 611 during regular business hours and speak to a customer service representative to request that your device is unlocked. It took approximately 2 minutes to unlock my device this way, once I spoke to someone.May 14, 2020 · Guide. Go to AT&T's self serve unlock process to unlock any AT&T Network locked device. Keep in mind, agreement says there might be ineligible devices. *IMPORTANT: Switch to 'Desktop mode/ site' in mobile browser setting once you go to the link below, when using the mobile browser with a phone. Link to AT&T's self serve …4 days ago · We’ll use these to check your unlock status. Look in your spam or junk folders if you don’t see it in your inbox. Don't know your IMEI? Call *#06# on your device, or go to your device settings to get it. You'll find the request number in the email we sent you. Quickly check the status of your device unlock request.2 days ago · Step 1: Check Your Device’s Eligibility. Before proceeding further with unlocking the process, make sure your device is eligible for the unlock—that is to check if the device is of AT&T brand, not reported as lost or stolen, and has no remaining balance on any of the instalment plans. Your device also needs to have been active on the AT&T ...Jun 5, 2020 · Hello @ryan_mx5_guy Thank you for letting us know. We're glad to hear that you were able to successfully submit your unlock request online. Please don't hesitate to reach back out to us with any other questions or concerns that you may have in the future.Dec 7, 2022 · How to unlock a SIM with a PIN unlock key (PUK) Go to your account overview and open the My wireless section. Scroll to My devices & add-ons and choose the device that needs a PUK code. Select Manage my device. Under See device options, select Get your PIN unlock key (PUK).Nov 3, 2023 · Hello, thanks for your response. Unfortunately, when I used the web service (as in the link you shared), I received an automated email saying that my request was denied because since I have an AT&T Pre-paid device, I must use the app to unlock the device. If you cannot find this number, use the device to dial *#06#. This number will be 14 or 15 digits long and will show on your screen after you have dialed and pressed Send or Call. The phone number used on the device. Deployment papers if you are trying to unlock a phone or tablet for military deployment.Jun 20, 2023 · Depending on which browser you are using, there may be compatibility issues between the browser and the website. Be sure to check your device unlock eligibility. Though you have paid for your device in full, the wireless number assigned to the device must be active for at least 60 days, and you must wait 48 hours after you make …Apr 29, 2020 · Once you have the unlock code, you should be able to use that to unlock your device. Try this: Completely power your Galaxy S7 off. Remove the AT&T SIM card. Insert the new SIM card. Power the Galaxy S7 back up. When the device prompts, provide the unlock code. Complete the process by following the prompts. If this doesn't help, …Jan 20, 2021 · I received an email from att but the unlock code doesn’t work. It always says unsuccessful whenever I put the unlock code. Any body can help me: We've approved your request to unlock your device. Here are the instructions to complete your unlock: The unlock code is xxxxxxxxxxxxxxxxx 1. Power off the device. 2.Nov 16, 2023 · Had a business account. AT&T added extra unknown line without my consent. I paid two months costs without realizing. My device was on monthly installment. I called loyalty team and expressed my displeasure. They agreed to unlock my device without me paying the remaining balance. Now, after many months, I got the bill asking for payment of the ... May 11, 2023 · Hello, my unlock request was approved. I input an activated non-AT&T SIM into my device and got the notification “SIM not supported” as expected. Then I enabled Wi-Fi as the instruction say, but I do not get the notification “Carrier lock removed”.May 14, 2020 · Guide. Go to AT&T's self serve unlock process to unlock any AT&T Network locked device. Keep in mind, agreement says there might be ineligible devices. *IMPORTANT: Switch to 'Desktop mode/ site' in mobile browser setting once you go to the link below, when using the mobile browser with a phone. Link to AT&T's self serve …Aug 12, 2023 · Unlock your AT&T iPhone for FREE using the AT&T Unlock Portal https://www.att.com/deviceunlock/When you have an iPhone that is SIM LOCKED that means that it...Feb 21, 2024 · I started unlocking a device but I did not receive the email to confirm the request, I already tried 3 times and I did not receive anything. Skip to main content. AT&T Community Forums. Forums. Ask. Leaderboard. att.com. Sign in. AT&T Community Forums. Wireless. Phones & Devices. Samsung. device unlock. The Samsung Galaxy ...Get an instant ATT unique and authorized network unlock code. from our fast, simple online service. Submit your phone details and pay - within minutes we'll generate your unlock PIN and send it directly to you. No waiting around - independence for your phone starts the moment you receive your custom code. An unlocked phone means: ️ Using any ...Feb 21, 2024 · I started unlocking a device but I did not receive the email to confirm the request, I already tried 3 times and I did not receive anything. Skip to main content. AT&T Community Forums. Forums. Ask. Leaderboard. att.com. Sign in. AT&T Community Forums. Wireless. Phones & Devices. Samsung. device unlock. The Samsung Galaxy ...Your device is unlocked reliably, legally and permanently and confirmation of this is sent to you via Email and SMS. Apple devices are unlocked over-the-air, and other devices are unlocked via a code. ... Unlock ATT Samsung Galaxy A02; Unlock ATT Samsung Galaxy A10; Unlock ATT Samsung Galaxy A11; Unlock ATT Samsung Galaxy A12;Jun 2, 2023 · Hello @Northphilly, this definitely is not the experience we want you to have when using your device and trying to unlock it.We understand that this is a very frustrating situation to deal with. In order to better assist you with your device concerns, please make sure that the following steps listed below have been done and meet the requirements.Oct 19, 2023 · To obtain an AT&T network unlock code for free, you can follow these steps: The default AT&T unlock code is usually " 0000 ". You can try this code first to unlock your phone. Visit the official AT&T device unlock page. On the website, you'll find options to " Unlock your device " and " Check your Unlock status ." Select "Unlock your device."Your device is unlocked reliably, legally and permanently and confirmation of this is sent to you via Email and SMS. Apple devices are unlocked over-the-air, and other devices are unlocked via a code. ... Unlock ATT Samsung Galaxy A02; Unlock ATT Samsung Galaxy A10; Unlock ATT Samsung Galaxy A11; Unlock ATT Samsung Galaxy A12; If you’ve submitted an unlock request, enter your device IMEI and the unlock request number we emailed you. We’ll use these to check your unlock status. Look in your spam or junk folders if you don’t see it in your inbox. Apr 5, 2022 · Hey @Hollywood68, let us help you with getting your device unlocked.. If you are planning to use your AT&T Device with another carrier, it has to be unlocked and meet the following general requirements for all unlock requests:. The device must be designed for use on, and locked to, the AT&T wireless network. It must not be reported lost or stolen.Apr 7, 2016 · 13.1K Messages. 8 years ago. There is no such thing as a temporary unlock. Once the phone is unlocked, that is permanent but can still be used on any network. If your phone is eligible for unlock, it will be unlocked. 0. 0.Saturday, September 16th, 2023 7:10 PM. Device unlock help. I went to att.com unlock device and submitted request. for my Samsung A12 phone. I have had for multiple …Nov 24, 2017 · @ODad ATT seems like they engineered the unlock to not be associated with the eligibility of the imei, but the most restrictive sim card associated with the device. Since non of you ACE-holes are engineers and just dorks with phones I don’t expect you to understand much else but repeating something you read.Nov 7, 2022 · Hello Houdini1031, we're here to help with your device unlock request.. We want to get you into a Direct Message to further review. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). In the meantime, try clearing the cache and cookies and power cycling your phone by pressing …Jan 20, 2021 · I received an email from att but the unlock code doesn’t work. It always says unsuccessful whenever I put the unlock code. Any body can help me: We've approved your request to unlock your device. Here are the instructions to complete your unlock: The unlock code is xxxxxxxxxxxxxxxxx 1. Power off the device. 2.AT&T is proud to offer several Samsung cell phones, including the Samsung Galaxy Z Flip5 and the Samsung Galaxy Z Fold5. These devices offer the following features: Camera: Easily capture stunning selfies with the best camera on Galaxy Z Flip5, using Flex Window letting you see more before you snap. Put your Galaxy Z Fold5 in Flex Mode 16 and ...Sep 24, 2021 · This app lets you unlock your AT&T Prepaid device if it has the AT&T Unlock app preloaded. It works with some models of Alcatel, LG, Nokia and Samsung phones. See ratings, reviews and data safety … Llama al *#06# desde tu dispositivo o ve a las configuraciones de tu dispositivo para conseguirlo. Encontrarás el número de solicitud en el correo electrónico que te enviamos. Ve rápidamente el estado de tu solicitud para desbloquear el dispositivo. Todo lo que necesitas es el número de IMEI de tu dispositivo y el número de solicitud de ... About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright ... Go to att.com/deviceunlock (page best viewed from a desktop or tablet). Read and agree to the eligibility requirements to unlock your device. Complete and submit the form. You'll receive a confirmation email with your unlock request number. When submitting an unlock device request and select Yes when asked if you’re deployed military. We'll ask for your temporary or permanent change-of-station (TCS or PCS) documents. If you have an installment plan, you don't have to pay it off to unlock your device. Learn more about how unlocking your AT&T phone or device.4 days ago · We’ll use these to check your unlock status. Look in your spam or junk folders if you don’t see it in your inbox. Don't know your IMEI? Call *#06# on your device, or go to your device settings to get it. You'll find the request number in the email we sent you. Quickly check the status of your device unlock request.May 8, 2019 · Complete and submit the request form. You'll receive a confirmation email with your unlock request number. Select the link in the email within 24 hours of receipt to confirm your unlock request. AT&T will respond within two business days. AT&T sends you instructions to unlock your device if your request is approved.1 day ago · Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number.Feb 9, 2023 · Unlocking your device with this app is easy and straightforward – simply follow the on-screen instructions. You can be sure that your information is safe and secure when you unlock your device with this app, because it's handled by AT&T. This application is compatible with most devices such as Alcatel, AT&T Maesto and Radiant Core, LG, …Nov 24, 2017 · Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required. Follow the prompts.Jan 25, 2024 · Step 3: Receiving and Entering the Unlock Code. After successfully obtaining the unique unlock code from AT&T, you are now ready to proceed with the pivotal step of entering the code into your device. This step is crucial in unlocking your AT&T SIM card and enabling your device to operate with SIM cards from other carriers. Here's a …Learn what you need to do to unlock your device and the requirements Notice If you are not the original owner of the device and are denied a device unlock, you will need to ... Leaderboard. att.com. Sign in. AT&T Community Forums. Wireless. Phones & Devices. Other Phones & Devices. AT&T Device Unlock Help - S... Troubleshoot your ...Nov 16, 2023 · Had a business account. AT&T added extra unknown line without my consent. I paid two months costs without realizing. My device was on monthly installment. I called loyalty team and expressed my displeasure. They agreed to unlock my device without me paying the remaining balance. Now, after many months, I got the bill asking for payment of the ... Review the eligibility requirements and submit a request to unlock your phone or device. Find a store Ver en español. Skip Navigation. Menu. AT&T Device Unlock Portal is Broken and Needs to be FIXED. Having the issue for 2 weeks and they still have not fixed the page. When you type the IMEI and click next, it always timeouts the user with the message "Looks like you stepped away. We closed your session to protect your info. Start a new unlock request " which makes no sense at all. Go to att.com/deviceunlock (page best viewed from a desktop or tablet). Read and agree to the eligibility requirements to unlock your device. Complete and submit the form. You'll receive a confirmation email with your unlock request number. Dec 7, 2021 · If you performed an early upgrade, you must wait the 14-day buyer's remorse period before you can request to unlock your previous device. If coming from AT&T PREPAID, the device has been active ... Review the eligibility requirements and submit a request to unlock your phone or device. Find a store Ver en español. Skip Navigation. Menu. Jul 15, 2023 · Hey @TayTayMurphy, we know it's important to get your Galaxy S22+ unlocked, and we're here to walk you through this process.. The information both of our ACEs, @Gary L and @GLIMMERMAN76, gave is correct.In order to unlock an AT&T device, it'll need to be active on AT&T postpaid service for 60 consecutive days or 6 … Set a security lock. 1. Swipe down from the Notification bar with two fingers, then select the Settings icon . 2. Scroll to and select Security. 3. Select Screen lock, then select the desired screen lock method and follow the prompts to complete set up. Note: For this tutorial, Pattern was selected. If you choose Pattern lock, you will have to ... Jan 13, 2022 · Power off the device and insert a non-AT&T SIM card. If your SIM card slot is located under the battery, remove the battery. Power on the device with non-AT&T SIM. For devices with removable battery, insert the battery back into the device. Wait for the message: “Enter the device unlock code.”. Enter the unlock code.Nov 24, 2017 · Check the status of your request . . . Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required. Aug 26, 2022 · Your device has been approved, review our device instructions for approved unlock requests: Visit Check Your Unlock Status.; Enter the IMEI number.To find the device IMEI, dial *#06# or choose Settings > About.; Enter the Request number.This is in the confirmation email you received when you submitted your device unlock request.
6 days ago · How to Unlock an AT&T Mobile Phone Unlocking your AT&T mobile phone offers greater control and flexibility over your device usage, especially if you are looking to switch carriers or use your .... Rapid access
Nov 24, 2017 · To unlock your device, you need the right keys. By keys I mean, device eligibility. Unlocking your phone seems cut and dry but there are requirements it must meet first. Below you learn which set of keys you'll need before your device can be unlocked.Dec 21, 2022 · You will have to contact the seller to perform the request in order to unlock the device. Keep in mind, the general requirements to unlock your device. The device must be designed for use on, and locked to, the AT&T wireless network. If it's a new AT&T device, active service for a period of time is required.Mar 21, 2022 · Let’s meet in a Direct Message (DM) to discuss that device unlock request. Please check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page. In case you want to know more about the device unlock process, check out AT&T Device Unlock Help ...Oct 21, 2023 · For one line, it clearly shows online that it is fulfilled and unlock eligible. For the 2nd line it shows on the bill the installment is paid. I tried another chat today and rep advised I call ATT. I tried calling but I can't get past the auto attendant. When I say I'm calling about unlocking the phone, I get sent a text on how to unlock.Jan 29, 2019 · Hello @Bank1362,. We can definitely take a closer look into why you're receiving this message when you try to unlock your wireless device. We'll need some more details in order for us to better assist you. Did you receive this message when you tried to submit an unlock request with our Device unlock portal, or has your unlock request …Nov 24, 2017 · Check the status of your request . . . Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required. Mar 15, 2020 · I have a AT&T Nighthawk MR1100 through OTR Mobile. They are switching to T-Mobile based service so I had to get the unlock code and a T-Mobile post paid SIM. When I put the T-Mobile SIM in and power it on I am not getting a prompt to enter the unlock code nor can I find it anywhere through the device manager.Jul 17, 2020 · Finally, 2 months later and they've finally suspended my account, but my phone is still not unlocked. 3 days ago I submitted my information for my device to be unlocked (as it was not unlocked with my original submitted documentation which included the proof that I was deploying through deployment orders) and the site stated to wait 48 …Nov 24, 2017 · To unlock your device, you need the right keys. By keys I mean, device eligibility. Unlocking your phone seems cut and dry but there are requirements it must meet first. Below you learn which set of keys you'll need before your device can be unlocked.Oct 19, 2023 · An AT&T Network Unlock Code is a unique code used to unlock a mobile device, typically a smartphone, from the AT&T network, allowing it to be used with other …Feb 15, 2024 · att.com. Sign in. AT&T Community Forums. Wireless. AT&T ... it and it was approved..when I turn the phone off and put my sim in and turn it back on like instructed..it comes up unlock device when I push that it says device unlock failure..I have the unlock code and instructions they sent me but I can't get past where I ...May 21, 2022 · Allow us to share the steps for unlocking your device, Zach_da_quack! In addition to our ACEs reply, if a phone is purchased from a non-AT&T authorized dealer or sites like eBay, AT&T may be unable to unlock the device. You or your brother will need to contact the original owner, and ask them to reach out to us for further assistance with …Nov 24, 2017 · @ODad ATT seems like they engineered the unlock to not be associated with the eligibility of the imei, but the most restrictive sim card associated with the device. Since non of you ACE-holes are engineers and just dorks with phones I don’t expect you to understand much else but repeating something you read.Apr 8, 2022 · We are here to help you with your unlock request for your iPhone 11 Pro Max, @Ivan92! If you missed the confirmation email to your unlock request and didn’t confirm within 24 hours, then it will stay stuck in a pending status until it automatically cancels.. You want to be sure that your device meets all of these requirements in order to continue the …Nov 24, 2017 · Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required. Follow the prompts.Oct 21, 2023 · For both the lines I am trying to unlock, in ATT's system, it still shows an installment plan needs to be paid. For one line, it clearly shows online that it is fulfilled and unlock eligible. For the 2nd line it shows on the bill the installment is paid. I tried another chat today and rep advised I call ATT. .